About the dashboard

The dashboard tells you at a glance whether the portal is functioning normally or is experiencing problems. This is data sourced directly from ATO monitoring systems and because of this, the status information is also relevant for Online Services for Agents (beta). For more information visit Getting started with the dashboard

For details of upcoming maintenance events, visit the systems maintenance page or if your issue relates to troubleshooting, visit the troubleshooting page

Current system status

All Systems Operational
Portal login services ? Operational
Activity statements ? Operational
Client communication list ? Operational
On-demand reports ? Operational
Client accounts ? Operational
Mail messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly system maintenance Aug 3, 22:00 - Aug 4, 10:00 AEST
10.00pm AEST Saturday 3 August 2019 to 10.00am AEST Sunday 4 August 2019
Posted on Feb 11, 08:28 AEDT
Monthly system maintenance Sep 7, 22:00 - Sep 8, 10:00 AEST
10.00pm AEST Saturday 7 September 2019 to 10.00am AEST Sunday 8 September 2019
Posted on Feb 11, 08:45 AEDT
Quarterly major system release Sep 13, 23:30 - Sep 16, 06:30 AEST
11.30pm AEST Friday 13 September 2019 to 7.00am AEST Monday 16 September 2019
Posted on Jun 3, 09:50 AEST
Monthly system maintenance Oct 5, 22:00 - Oct 6, 11:00 AEST
10.00pm AEST Saturday 5 October 2019 to 10.00am AEDT Sunday 6 October 2019
Posted on Feb 11, 08:46 AEDT
Monthly system maintenance Nov 2, 22:00 - Nov 3, 10:00 AEST
10.00pm AEDT Saturday 2 November 2019 to 10.00am AEDT Sunday 3 November 2019
Posted on Feb 14, 11:45 AEDT
Monthly system maintenance Dec 7, 22:00 - Dec 8, 10:00 AEST
10.00pm AEDT Saturday 7 December 2019 to 10.00am AEDT Sunday 8 December 2019
Posted on Feb 14, 11:46 AEDT
BAS Agent Portal Response Time
Fetching
BAS Agent Portal Availability
Fetching
Past Incidents
Jul 17, 2019

No incidents reported today.

Jul 16, 2019
Resolved - This incident has been resolved.
Jul 16, 12:55 AEST
Identified - We have identified the issue when some users are trying to view certain items of client communications that in turn will occasionally cause the CCL/CCH, especially if there are only a small number of users accessing the system, to have a partial outage status. Users are advised that this is a minor and transitory problem and only affects a very small number of items.

We progressively resolving this issue as a priority.
Jul 16, 09:10 AEST
Investigating - We are aware users are having issues while trying to view Client Correspondence. We are working to resolve this issue.
Jul 15, 09:52 AEST
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Resolved - This incident has been resolved.
Jul 12, 21:52 AEST
Identified - We have identified the issues affecting BAS Agent Portal availability. We are working to restore the portal as soon as possible.

We apologise for any inconvenience caused.
Jul 12, 15:49 AEST
Resolved - This incident has been resolved.
Jul 12, 15:47 AEST
Update - We are still investigating issues impacting the BAS agent portal. Further updates will be provided on this page.

We apologise for any inconvenience caused and thank you for your patience.
Jul 12, 13:41 AEST
Update - We are continuing to investigate this issue.
Jul 12, 12:48 AEST
Investigating - The BAS Agent Portal is currently not available. We are investigating the problem as a priority.
Jul 12, 09:12 AEST
Jul 11, 2019
Resolved - This incident has been resolved.
Jul 11, 10:28 AEST
Update - We are continuing to work on a fix for this issue.
Jul 11, 10:28 AEST
Identified - Identified - Please note, correspondence for new clients linked to your practice between Thursday 4 July 11.30pm AEST and Sunday 7 July 2.00am AEST will not have communications listed in CCL.

A fix has been progressively applied with less than 300 clients left to fix as at the time of this update. It is anticipated all remaining clients will be remediated by 11 July 2019.
Jul 10, 09:00 AEST
Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019
Resolved - This incident has been resolved.
Jul 6, 13:04 AEST
Investigating - BDE, which may affect file transfers is currently not available. We are working to restore this service as soon as possible.
Jul 6, 11:21 AEST
Jul 5, 2019

No incidents reported.

Jul 4, 2019
Resolved - This incident has been resolved.
Jul 4, 07:36 AEST
Identified - Please note that when attempting to view some correspondence items in Client Communication List, users may encounter an error or the service may not respond. We are aware of this issue and are working to resolve it as soon as possible.
Jul 3, 17:00 AEST